FAQ

Question still not answered? Please use our contact form here.

Do you ship worldwide?

Yes we ship worldwide! We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.

When will my order arrive?

Rat Betty jewellery is handmade to order in Brighton, UK. This is a labour intensive process so please allow up to 3-4 weeks for us to make your order and ship it to you. Please allow longer for international orders. UK parcels are shipped by Royal Mail First Class signed for service. Overseas parcels are shipped by Royal Mail International Signed and Tracked. A tracking number will be provided once the order has been shipped.

What if i need to modify my order?

If you need to modify your order, please email hello@ratbetty.com with your order number and requested modification. 

Exchanges or refunds?

We are happy to refund or exchange merchandise within 30 days of the ship date. Merchandise must not be worn or damaged. Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.

How to return or exchange your item

Please email hello@ratbetty.com with “RETURN” or “EXCHANGE” and your order number in the subject line. You will receive an email with information on next steps. Send the returned items to the address listed on the Return/Exchange email. The returned package must include: the receipt, and the item being returned. Please note that all returns must be received by us within 30 days of the ship date. We will send you an email as soon as we receive your package.

How can I get this in gold?

Please request a quote for the piece you'd like here.

What’s my ring size?

If you are able go safely, we recommend you visit a local jeweller to get measured. If you are unable to go safely then we'd recommend you order a ring sizer with us or online.

The ring sizer comes with instructions. Shipping within the UK is free. We do not ship these internationally so if you are overseas, then please order a ring sizer online.

RING SIZING TIPS

  • The aim is for a snug fit, that is able to slip back over the knuckle. 
  • Fingers shrink and swell at different temperatures. Measure your fingers at room temperature for best results.