SHIPPING + RETURNS
Free shipping on all UK orders.
Once ordered, rings typically take 1-2 weeks to be finished. We will then post all UK orders by first class Royal Mail, these packages will require a signature. A tracking number will be provided once the order has been shipped.
Please don't hesitate to email us at email@example.com if you have questions or need the items shipped sooner.
Items are shipped worldwide, for international orders, items are sent tracked and signed, please allow a little longer for delivery. A tracking number will be provided once the order has been shipped.
Free shipping on all international orders over £100. Orders under £100 will have a £10 shipping fee. For International Orders, additional duties may apply upon arrival - we are not responsible for these additional costs. Shipping & duties are non-refundable.
For Christmas/Holiday orders, made from October to December 2020 we will extend the return date up until end of January 2021. For regular orders, we are happy to refund or exchange merchandise within 30 days of the ship date. Merchandise must not be worn or damaged. Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.
HOW TO RETURN OR EXCHANGE YOUR RAT BETTY ITEM
Email firstname.lastname@example.org with “RETURN” or “EXCHANGE” and your order number in the subject line. You will receive an email with information on next steps. Send the returned items to the address listed on the Return/Exchange email. The returned package must include: the receipt, and the item being returned. Please note that all returns must be received by us within 30 days of the ship date except for Christmas/Holiday orders as outlined above. We will send you an email as soon as we receive your package.