SHIPPING + RETURNS
Free shipping on all UK orders.
Pieces are made to order and your custom one is made for you with a processing time of 21 to 28 days. Please allow longer for international shipping. Each piece is sent by special delivery; items are tracked, insured and require a signature. A tracking number will be provided once the order has been shipped! Items are shipped worldwide.
Please don't hesitate to email us at firstname.lastname@example.org if you have questions or need the items shipped sooner.
For International Orders, additional duties may apply upon arrival - we are not responsible for these additional costs. Shipping & duties are non-refundable.
We are happy to refund or exchange merchandise within 30 days of the ship date. Merchandise must not be worn or damaged. Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.
HOW TO RETURN OR EXCHANGE YOUR RAT BETTY ITEM
Email email@example.com with “RETURN” or “EXCHANGE” and your order number in the subject line. You will receive an email with information on next steps. Send the returned items to the address listed on the Return/Exchange email. The returned package must include: the receipt, and the item being returned. Please note that all returns must be received by us within 30 days of the ship date. We will send you an email as soon as we receive your package.